Terms of Service

By accessing HimLocal ('Platform'), operated by HimLocal, you agree to be bound by these Terms of Service ('Terms'), our Privacy Policy, and all applicable Indian laws including the Consumer Protection Act 2019 and the Information Technology Act 2000. If you do not agree, do not use the Platform.

HimLocal is a multi-vendor discovery platform connecting customers with verified local businesses in Himachal Pradesh. We aggregate vendor information across property, retail, adventure, rental, event, and food categories. Each vendor operates at {vendor}.himlocal.com. HimLocal facilitates discovery and connects customers directly with Vendors, but does not own, manufacture, sell, or take payment for any products or services listed.

You must provide accurate, current information when creating an account. You are responsible for maintaining the confidentiality of your credentials. You must be at least 18 years old or have parental/guardian consent to use the Platform. HimLocal reserves the right to suspend or terminate accounts that violate these Terms.

Products and services on HimLocal are provided by independent vendors ('Vendors'). Each Vendor is solely responsible for the quality, legality, and fulfilment of their offerings. HimLocal acts as a technology intermediary under the Consumer Protection (E-Commerce) Rules 2020 and does not guarantee or endorse any Vendor's products or services.

All prices are displayed in Indian Rupees (₹) and include applicable taxes unless stated otherwise, per the Legal Metrology (Packaged Commodities) Rules. Payment for each order is made DIRECTLY to the Vendor through the Vendor's own payment method (for example, the Vendor's UPI or payment gateway). HimLocal does NOT collect, process, hold, or take custody of customer payments on a Vendor's behalf, and is not a payment aggregator or intermediary for funds. The Vendor is the recipient of your payment and is responsible for invoicing, meeting its GST obligations, and processing any refund under its own policy.

HimLocal charges participating Vendors a platform/discovery fee as agreed in their vendor agreement (typically 10% on orders attributed to HimLocal discovery, and 0% on direct orders via the Vendor's own subdomain with no discovery attribution). This fee is settled between HimLocal and the Vendor under that agreement; because payments are made directly to the Vendor, HimLocal does not deduct it from — and has no access to — customer payments. Rates are agreed during onboarding and may change with 30 days' written notice.

The HimLocal platform, including its design, logos, software, and content (excluding Vendor-provided content), is the intellectual property of HimLocal and is protected under the Copyright Act 1957 and the Trade Marks Act 1999. Vendor content remains the property of the respective Vendor. Users may not reproduce, distribute, or create derivative works without written consent.

Photos, videos, tips, corrections, reviews and itineraries you upload or submit to HimLocal ('Your Content') stay yours — you keep the copyright. By submitting Your Content you grant HimLocal a non-exclusive, royalty-free, worldwide, transferable and sub-licensable licence to host, store, use, display, reproduce, adapt (for example resize, crop or caption), publish and distribute it on the Platform, on Vendor sites powered by HimLocal, and in HimLocal's promotion and marketing in any media. Content our team has accepted onto a public page (for example a place's photo gallery) may remain there after you delete it or close your account; it is then credited to 'HimLocal community'. You confirm that you created Your Content or have the right to share it, that anyone identifiable in it has agreed, and that it does not infringe anyone's rights or break any law. We review contributions and may edit them for length, decline or remove them. Where you choose to be credited, we show your first name and last initial.

Users shall not: (a) upload malicious code or interfere with Platform operations; (b) scrape, crawl, or harvest data without authorisation; (c) impersonate other users or entities; (d) list prohibited items under applicable Indian law; (e) engage in fraudulent transactions or manipulate reviews; (f) violate any applicable law including the IT Act 2000.

To the maximum extent permitted by Indian law, HimLocal shall not be liable for: (a) any indirect, incidental, special, or consequential damages; (b) loss of profits, data, or business opportunities; (c) any deficiency in service or product quality from Vendors; (d) service interruptions or data loss. HimLocal's total liability shall not exceed the fees paid by you in the preceding 12 months. Nothing in these Terms excludes liability for fraud or gross negligence.

Disputes shall first be addressed through HimLocal's grievance mechanism. If unresolved within 30 days, disputes shall be resolved through arbitration under the Arbitration and Conciliation Act 1996, with the seat of arbitration at Mandi, Himachal Pradesh. Consumer complaints may also be filed with the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act 2019.

These Terms are governed by and construed in accordance with the laws of India. Courts in Mandi, Himachal Pradesh shall have exclusive jurisdiction, subject to the consumer's right to file complaints at their local Consumer Forum.

In accordance with the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, our Grievance Officer is: Grievance Officer, HimLocal, Email: grievance@himlocal.com. Complaints will be acknowledged within 24 hours and resolved within 15 days of receipt.

HimLocal reserves the right to modify these Terms at any time. Material changes will be notified via email or Platform notification at least 15 days before taking effect. Continued use of the Platform after such changes constitutes acceptance.