Shipping Policy
Last updated: December 2, 2025
1. Shipping Coverage
HimLocal ships to all serviceable pin codes across India through our logistics partner Shiprocket and their network of courier partners.
📍 Delivery Availability Check
Enter your pin code during checkout to verify delivery availability and estimated delivery date for your location.
2. Delivery Partners
We work with reputed logistics partners to ensure safe and timely delivery:
Delhivery
Blue Dart
DTDC
Ecom Express
Xpressbees
Shadowfax
Amazon Shipping
India Post
The courier partner is automatically selected based on serviceability, delivery speed, and cost optimization for your pin code.
3. Shipping Methods & Timelines
| Shipping Method | Metro Cities | Other Cities | Remote Areas |
|---|---|---|---|
| Express Delivery | 1-2 days | 2-3 days | 3-5 days |
| Standard Delivery | 3-5 days | 5-7 days | 7-10 days |
| Economy Delivery | 5-7 days | 7-10 days | 10-14 days |
⚠️ Note
Delivery timelines are estimates and may vary during sales, festive seasons, or unforeseen circumstances. Business days exclude Sundays and public holidays.
Metro Cities Include:
Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad
4. Shipping Charges
🎉 FREE Shipping on orders above ₹999!
| Order Value | Standard Shipping | Express Shipping |
|---|---|---|
| Below ₹499 | ₹79 | ₹149 |
| ₹499 - ₹999 | ₹49 | ₹99 |
| Above ₹999 | FREE | ₹49 |
* Additional charges may apply for:
- Remote/hard-to-reach areas (based on courier partner rates)
- Bulky or oversized items
- Cash on Delivery orders (₹49 COD handling fee)
5. Order Processing
Order Placed
You receive an order confirmation email with order details
Order Processing
Your order is picked and packed (usually within 24-48 hours)
Shipped
Order handed to courier partner. You receive tracking details via email/SMS
In Transit
Track your order in real-time using the tracking link
Delivered
Order delivered to your doorstep
6. Order Tracking
Once your order is shipped, you can track it through:
- Tracking link sent via email and SMS
- Your account dashboard under "My Orders"
- Courier partner's website using the AWB number
Tracking information may take 12-24 hours to update after the order is shipped.
7. Cash on Delivery (COD)
Cash on Delivery is available for orders up to ₹10,000 at select pin codes.
- COD handling fee: ₹49 (added at checkout)
- Please keep exact change ready for delivery
- Digital payments (UPI/Card) may be available at delivery in some locations
🔒 COD Verification
For first-time COD orders, we may call to verify your order and address before dispatch.
8. Failed Delivery Attempts
If delivery fails, the courier will attempt delivery up to 2-3 times:
- You will receive SMS/call notification for re-delivery scheduling
- You can request delivery to an alternate address
- After multiple failed attempts, the order will be returned to us
- For prepaid orders, a full refund will be processed after return
- Shipping charges may apply for re-dispatch
9. Shipping Restrictions
We currently do not ship to:
- International addresses
- P.O. Box addresses
- Areas with restricted courier access
Some items may have additional shipping restrictions due to size, weight, or contents. These will be displayed on the product page.
10. Damaged or Missing Shipments
If your order arrives damaged or items are missing:
- Take photos/video of the damaged package before opening
- Report the issue within 24 hours of delivery
- Contact us at support@himlocal.com with order details and images
- We will arrange for replacement or refund as applicable
11. Special Handling
Certain products require special handling and may have different delivery timelines:
- Large Equipment: Treadmills, gym equipment - 7-14 business days
- Custom Products: Personalized items - additional 3-5 days for customization
- Pre-order Items: Delivery date mentioned on product page
12. Contact Us
For shipping-related queries, please contact us:
HimLocal Customer Support
Email: support@himlocal.com
Available: Monday - Saturday, 9:00 AM - 6:00 PM IST